I ordered the art deco fountain pen with a special laser engraving of my family coat of arms in the pen. Dave worked with me on the image needed to get a crisp engraving, the best type of wood to use for the the engraving as well as let me watch the process take place. The pen itself is one of the best fountain pens I have ever used, and I have been using them since college. The pen turned out better than I could have imagined, thanks to the help and advise I got on this. Also included was a custom pen box I highly recommend if you are going to get one of these pens to get the pen box as well.