Policies

 

 


Website Account

We highly recommend creating an account on our website. This offers several advantages to our clients. You will have a faster checkout experience since your contact/address information will automatically be populated when ordering. You will be able to track the progress of your order and will receive updates on order processing. You will be able to communicate with us easier and us with you as well. You may leave testimonials and product reviews. We WILL NOT send marketing information/sales emails to you nor do we share your information with anyone. We don't like companies treating us like that, so we certainly will not do this to you! Please create your account on our website today. Thank you!

 


Shipping & Delivery

We only ship within the United States and ship most items using the United States Postal Service.  In some cases we may utilize UPS for larger packages.  We offer free shipping on all of our handmade pens and desk accessories over $70.

*****Please Note***** Most of our products are handcrafted to your specific requirements and take several days to handcraft. Once you place an order, the actual ship date can vary from 1 to 4 weeks depending on the complexity of your order.  Please be patient, you will find that it is well worth the wait once you see the high quality product you have purchased from D&J Wood Designs!
We normally ship items that we have pre-made and in-stock within 48 hours - 72 hours.

 


Free Pen Pouch & Pen Wax

We provide a velvet pen pouch & small container of pen wax with every pen you order to help keep your new writing instrument in great condition.  Our attention to detail, like this, is what sets us far apart from any of our competitors.  This is another way that shows we are driven to provide the absolute best in customer satisfaction. 
Velvet Pen Pouch 

  Note: A pen pouch will not be supplied when the pen is in a pen case.


Warranty

Our pens, pencils and desk accessories are warranted against material defects and workmanship for a period of one year from the date of purchase. For warranty repairs, send the product with a copy of the receipt to us and we will repair, recondition or replace the item at our discretion. Abuse and improper care are not covered under this warranty.

This warranty does not include consumables (pen refills, ink, ink cartridges etc.) or pen cases. Voids, incursions or other natural aspects of wood are not covered under this warranty. We may fill and secure natural occurrences giving your writing instrument enhanced character. We will not sell a product containing any natural aspect that is or could potentially become a defect.

 


Privacy Policy

D&J Wood Designs utilizes PayPal's secure system for order processing. Read PayPal's Privacy Policy

What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?
1-To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

2-To send periodic emails, the email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes, Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance:
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance:
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent:
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy:
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us:
If there are any questions regarding this privacy policy you may contact us using the information below.
www.djwooddesigns.com
9335 E Spruce Road
Bloomfield, IN 47424
United States
djwooddesigns@outlook.com

 


Website Disclaimer

By using this website you accept all the terms of this disclaimer notice. While every effort is made to ensure that the content of this website is accurate and up-to-date, the website is provided “as is” and D&J Wood Designs makes no representations or warranties in relation to the accuracy or completeness of the information found on it.

Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site. In no event will D&J Wood Designs be liable for any damages of any kind in connection with the use of this website or any linked websites.

Material on this website, including text and images, is protected by copyright law and is copyright to D&J Wood Designs unless credited otherwise. It may not be copied, reproduced, or used in any way except for personal, non-commercial use.  Prior written consent by D&J Wood Designs must be obtained for any use of material. No part of this site may be distributed or copied for any commercial purpose or financial gain. All intellectual property rights in relation to this website are reserved and owned by D&J Wood Designs.

Links to other websites are provided for the convenience of users.  We are unable to provide any warranty regarding the accuracy or completeness of the content of such sites, or the reliability, quality or effectiveness of any products provided through external websites.  A link to an external site does not imply an endorsement of the views, information or products provided or held by such websites.

D&J Wood Designs reserves the right to revise and amend this disclaimer notice at any time.

D&J Wood Designs reserves the right to refuse any order that is deemed unreasonable.
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